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Monday, January 28, 2013

Walmart Giftcard as a Form of Apology

Before  the end of the year of 2012, we did a quick trip to Walmart to get  something that we  need for New Year.  My son got one of their holiday Pez, we paid for it, but I don't know what the associate did  because when our son asked for it in our car, we did not find it.  My husband went back to the store and ask the cashier if we left the said item in her counter and  she  gave him an attitude.  My husband came back at our car at the parking lot empty handed.  He was so upset by the way the cashier responded to the situation so he sent an email containing what we've experienced.
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The store manager tried to reached for us but we were not home when they called.  I was surprised to received this gift card from Walmart yesterday stating their apology.  That was nice of them to do so but I hope that the said cashier was reprimanded.

17 valuable thoughts they wrote, what's yours?:

SmilingSally said...

Ooo, Rose, did you realize that you're showing your address?

Please fix that.

e Joops said...

Good call Sally, thank you. Fixed it.

Jackie said...

Wow I am glad you got that fixed before other people start coming through.

I am shocked Walmart was so nice. I seem to have only bad experiences where that company is concerned!

That's a great photo and very interesting for Ruby Tuesday though!

Happy day! :-)

Roger Owen Green said...

I had a very bad Wal-Mart experience the first time I went there (in 1994), and seldom have gone back.

ROG, ABC Wednesday team

Leslie: said...

It pays to complain when cashiers are rude. However, it's always good to write to a store if the cashier has been especially helpful.

Leslie
abcw team

Jadey said...

Good thing your husband complained cause if we let them get away with it they will just continue being rude to others.

Purses and Bags said...

it's weird..you had an issue with customer service yet their messaged contained about stock? Well at least from what i read on the letter. Anyway, I hope that cashier was reprimanded also. at least they make it up with this giftcard.

claire said...

Good thing that you wrote them a letter, in this way they can have a good and quality service and assessed their employees behavior as well.

e Joops said...

Hi Purses and Bags, they are talking about the stock of products that aren't available in the store as my husband mentioned it to the letter as well.

working mama said...

complaining about the kind of service a company provides to its clients is such a great act for them to be aware that they are not meeting customers need

tess said...

I always encounter unfriendly cashier, they don't smile but. it is irritating but so far, nothing untoward incident yet that will irk me. They should learn to be nice with all the costumers, white or other nationalities.

Shela said...

that's good when u guys contacted the office! Costumer is always right they forgot that...

Mommy Liz said...

there's a lot of cashiers that have nasty attitude. and if people don't complain about it, the nasty attitude will stay and lots of customer will have a bad experience. the least Walmart can do is offer a GC for the inconvenience.

~Ms. Joy mH~ said...

That was so nice of them to send you an apology which means the store really cared about their customers.

jheylo said...

how nice. i love walmart and that's one of our favorite store actually. What great about them is that they are quick enough to resolve some issues to make their customers happy

Rcel said...

I am a Walmart shopper and so far, here where I live, I have never had a bad experience with them pa. Sana naman, wala. I always appreciate their customer service. Sa vegas though, I've experienced dealing with a cashier na may attitude din. Too bad kasi Pinoy din sya. Hambog masyado!

Momgen Reviews said...

We have so many experience at Walmart but seems ours here is nice also. They fix the problem...Good for you thy sent you a Walmart gift card...Some stores might not..

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